Legal

Privacy Policy

Last updated: 11 November 2026

This Privacy Policy explains how Honer Homes ("Honer", "we", "us" or "our") collects, uses, shares and protects personal data when you visit www.honerhomes.com (the "Website"), fill in an enquiry form, chat with us, call us or visit our sales offices. We process personal data in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them.

By using the Website or sharing your details with us, you agree to this Policy. If you do not agree, please do not use the Website or share your details.

1. Personal data we collect

Details you give us: your name, mobile number, email address, country, city, the project you are interested in, preferred site-visit date, budget and any message you send through forms, chat, WhatsApp, calls or email.
Verification data: a one-time password (OTP) sent to your mobile number to confirm it belongs to you. We do not store the OTP after verification.
Career applications: your CV, current designation, department and notice period if you apply for a job.
Device and usage data: IP address, browser and device type, pages visited, time spent, referring website, approximate location and campaign details (such as UTM tags), collected through cookies and similar technologies.
Customer data: if you book a home, the details needed for the agreement, payments, home loan and registration, collected separately under your booking documents.

We do not knowingly collect personal data from children under 18. If you believe a child has shared data with us, contact us and we will delete it.

2. How we use your data

To respond to your enquiry, share brochures, price sheets, floor plans and project updates, and arrange site visits.
To contact you about our projects by phone call, SMS, WhatsApp and email. By submitting your details, you consent to being contacted even if your number is registered on the National Do Not Call (DND) registry.
To process bookings, payments, documentation and after-sales service if you become a customer.
To assess job applications.
To understand how the Website is used, improve our content and measure our advertising.
To comply with law, prevent fraud and protect our legal rights.

3. Legal basis

We process your personal data on the basis of your consent, which you give when you submit a form, start a chat or contact us, and for other legitimate uses permitted by law, such as completing a booking you have requested or meeting legal obligations.

4. Who we share your data with

We do not sell your personal data. We share it only as needed with:

Honer group companies and the project entities developing the project you enquired about.
Service providers who work on our behalf, such as CRM and lead-management software, chat and chatbot providers, SMS, OTP, WhatsApp and email services, cloud hosting, website analytics and call-centre partners. They may use your data only to provide services to us.
Our authorised channel partners and banks or housing finance companies, only when you ask for help with a booking or home loan.
Advertising and analytics partners such as Google, Meta, Microsoft and LinkedIn, through cookies and similar technologies, to measure and improve our campaigns. See our Cookie Policy.
Government authorities, regulators or courts when required by law.

5. Cookies and tracking

We use cookies, pixels and similar tools, including Google Analytics and Google Tag Manager, to run the Website, remember preferences, understand usage and measure advertising. You can block or delete cookies in your browser settings. Details are in our Cookie Policy.

6. How long we keep your data

We keep enquiry data for as long as needed to respond to you and follow up on your interest, and for a reasonable period afterwards, unless you withdraw consent earlier. Customer and transaction records are kept for the periods required under applicable tax, real estate and other laws. When data is no longer needed, we delete or anonymise it.

7. How we protect your data

We use reasonable security measures, including encrypted (HTTPS) connections, access controls and trusted service providers, to protect your data. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, you can:

ask for a summary of the personal data we hold about you and how we use it;
ask us to correct, complete, update or erase your personal data;
withdraw your consent at any time, for example by replying STOP to our messages or writing to us. Withdrawal does not affect processing done before it;
nominate another person to exercise your rights in case of death or incapacity;
raise a grievance with us, and if it is not resolved, approach the Data Protection Board of India.

9. Links to other websites

The Website may link to other websites, such as social media pages, banks or government portals. We are not responsible for their privacy practices. Please read their policies.

10. Changes to this Policy

We may update this Policy from time to time. The latest version will always be on this page with the date it was last updated.

11. Contact and grievance redressal

For questions, requests or complaints about your personal data, contact our Grievance Officer:

Grievance Officer, Honer Homes
Corporate Office: Survey No. 627 & 1011/1, Honer IDL Access Road, Kukatpally, Hyderabad 500072, Telangana, India
Email: sales@honerhomes.com
Phone: +91 90215 16666

We will acknowledge your request and try to resolve it within the time limits set by applicable law.

Related: Terms of Use · Disclaimer · Cookie Policy